Returns & Refunds
RETURNS
To start your return, please click here.
We offer a 21-day return policy on all orders. If you're not completely satisfied with your purchase, you can return it back to us for store credit or an exchange.
Returns must be requested within 72 hours of receiving your item and returned to us within 21 days. Once we receive your return, please allow 2-3 business days for your return to be processed.
WHAT IS 'FREE RETURNS + PACKAGE PROTECTION' COVERAGE?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for free. If your item is lost or damaged in transit, your order is also protected.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
REFUNDS
Being a small business, we unfortunately cannot accept refunds for a change of mind or wrong size purchased. We can only accept refunds if the item is deemed faulty and cannot be replaced. We ask you please check size charts and model images carefully to ensure you purchase the right size. Please email or DM us on Instagram for any sizing queries. We respond immediately during working hours :-)
SIZE SWAPS / EXCHANGES
If you have purchased the wrong size and would like to swap sizes/ products. Please use our returns portal here.
RETURNS TERMS & CONDITIONS
The item/s must be in original condition, with all tags still attached and in the original packaging. Please be sure to take care when trying on garments, as we do not accept garments that have makeup marks, stains and/or smell of perfume or body odour.
Item/s must not have been worn, washed or altered in any way. Premium has the rights to deny any item/s that aren't returned in their original condition, without the tag attached or smelling of body odour/fragrance, marks/stains and it will be returned to the customer.
COST OF RETURNS
Return costs are at your expense, we do not offer free returns. If the package does not reach us safely we will not be able to process your return. We recommend sending with a postal service with tracking to avoid any issues.
ORGANISING A RETURN
If you've met the above requirements please return your item/s within 21 days of receiving your order. We will not be held liable for any item/s returned to a location other than the one we provide.
RETURNS AND EXCHANGE TIMELINE
We try our hardest to turn your returns around as quickly as possible.
Please allow 2-3 business days for your return to be processed. All credit notes will be sent via email so please be sure to double check your email address.
SALE ITEM POLICY
All items purchased on sale are final sale. Due to the limited nature of our collections, sale products are not eligible for refunds, returns, or exchanges. Please ensure your selections are correct before completing checkout. We’re also unable to offer refunds, price adjustments, or partial credits on orders placed before a sale begins. All prices are final at the time of purchase, and promotional pricing applies only to orders made during the sale period.